Diaspora Banking 🌍💼

1. How do I transfer funds from my BK Account to another BK Account?

• You can easily transfer funds between BK accounts using our Internet Banking service or the BK App.

2. Can I transfer funds from my BK Account to another bank account in Rwanda?

• Yes, you can transfer funds from your BK account to any other account within Rwanda through our Internet Banking service.

3. How does an account become dormant?

• Your account becomes dormant when there are no customer-initiated transactions for a consecutive period of 6 months.

4. How do I activate my dormant account?

• To reactivate your dormant account, please contact the bank at bk@bk.rw.

5. Can a Diaspora Account holder grant Power of Attorney to a Rwandan Resident to operate their account?

• Yes, a Diaspora Account holder can grant Power of Attorney. Both parties must sign the Power of Attorney form and have it notarized by the nearest Rwandan Embassy.

Deposits and Withdrawals 💵✨

1. Can I withdraw any amount of cash from my account?

• Yes, you can withdraw up to the available balance in your account. However, for large withdrawals, BK may require advance notice if sufficient cash is not immediately available.

2. Can I deposit any amount of cash into my account?

• Yes, BK customers can deposit or withdraw funds at any BK branch, ATM, or via BK agents.

3. What are the charges for deposits and withdrawals?

• For USD small denominations, there is a 5% charge on the small denomination amount.

4. When is the money I deposit available in my account?

• For personal accounts, funds are available immediately after deposit.
• For company accounts, availability depends on the terms of the contract, but funds should be available by the next working day after the deposit.
• When depositing money through remittances (Western Union or MoneyGram), identification may be requested.

5. Why did my deposit fail?

• The most common reason for a failed deposit is an incorrect account number. Please ensure the correct account number is provided during the deposit process.

6. How do I withdraw money from my account?

• Fill out a withdrawal form at the branch.
• Complete a cheque leaflet for cash withdrawal at the branch.
• Issue cheques to creditors for cash or clearing through the Central Bank.
• Use ATM cards for withdrawals.
• Provide written instructions to the branch for transfers to third-party accounts.

7. Can I earn interest on my deposits?

• Yes, depending on the amount deposited, you may earn interest on your account.

8. When can I make deposits and withdrawals?

• Deposits and withdrawals can be made during bank opening hours.
• Only authorized persons with registered signatures can withdraw money.
• Cash deposits can be made by the account holder or any person with a valid ID and by completing the required bank form.

Account Opening 💼✨

1. How do I open an account?

• You can apply at your nearest BK Branch or online via our website for a checking or savings account.

2. What are the requirements for opening an account?

• Provide a valid proof of identity.
• Fill out the Know Your Customer (KYC) form provided by the bank.

3. What types of accounts can I open?

• Current Account
• Savings Account

4. How do I make an initial deposit for my newly opened account?

• Transfer money from any other bank account where you're a client.
• If you're already a BK customer, transfer money from your existing BK account.
• You can also use a debit card, check, or money order for your deposit.

5. How can I withdraw money from my account?

• Fill in a withdrawal form at the Bank.
• Use a cheque leaflet for cash withdrawal.
• Issue cheques to creditors or clear them via the Central Bank.
• Withdraw using ATM cards.
• Send written instructions to the branch for transfers to third-party accounts.

6. Can I open more than one account?

• Yes, you can open multiple accounts with us!

7. Can someone else operate my account on my behalf?

• Yes, if you authorize someone using a Power of Attorney (POA), they can operate the account. If you wish to revoke the POA, you must do so in writing.

8. Is there a minimum deposit required?

• Yes, you'll need to make an initial deposit:

• Current Account: RWF 10,000
• Savings Account: RWF 5,000, RWF 20,000, RWF 50,000, or RWF 100,000

9. Can I access my account online?

• Yes! You can check balances, transfer money, receive statements, and pay bills via our digital channels, including the BK App, Internet Banking, and MS Banking.

10. Is mobile banking available?

• Absolutely! Use the BK Mobile App for convenient banking on the go. Available on both iOS and Android. 📱💳

11. How long will it take to open a new account?

• Your application will be processed within 1 to 2 hours. ⏳

Where Is Modern Design Ltd Located?

• Our office is located in Rwanda, Kigali City, Tropical Plaza, KN 82 St, at the BPR entrance. Feel free to visit us in person, or schedule a virtual consultation if you're outside the region or prefer online meetings.

How Can I Contact Modern Design Ltd?

You can reach us via email at moderndesign.rw@gmail.com, or call/WhatsApp us at +250788309956. We’re here to answer your questions and discuss your designing and printing needs.